verinice Support-Budget

€1,666.00

Prices incl. VAT
Net price: €1,400.00

Free shipping

Product number: VSN13010
Product information "verinice Support-Budget"

In order to provide quick and easy support to customers around the world, SerNet offers support budgets through this shop. Each support budget includes 10 hours of service. The smallest time unit for a support request is a quarter of an hour. You can purchase up to 4 budgets in one shopping cart, giving you a total budget of 40 hours (one working week).

What is support offered for?
In addition to product support for verinice, we also handle all related inquiries in the areas of databases (PostgreSQL, Oracle), identity management (Active Directory, LDAP, etc.), and virtualization (VMWare, HyperV, Proxmox) on Windows, Linux, and MacOS platforms.

How can I submit support requests?
After purchasing the support budget in this shop, you will receive an automated email with your project number within one hour. Please send support requests by email, quoting your project number. Please include your phone number and how we can best reach you. In urgent cases, you can also call us directly. All work is carried out remotely by email or telephone. Support requests can be made by email at any time. SerNet's active support hours are Monday to Friday on German working days from 8 a.m. to 6 p.m. German time.

What is the advantage?
In the following table, we compare purchasing budgets in this shop with individually negotiated contracts:

Budget via this shop Individual contract
  • The contract is concluded immediately, so let's get started!          
  • All hourly rates are the same for support, consulting, etc.    
  • The work begins after contract negotiations. 
  • Hourly rates vary from €120 to €160 ($150 to $200).     


How do I get a
timesheet statement?
Your support budget is valid for 24 months. If you have submitted a request in a given month, you will automatically receive a timesheet of your budget at the beginning of the following month, i.e., a detailed list of your requests and the time spent. Once your support budget has been fully used up you will receive a final statement.

Unused hours of the budget expire automatically and without replacement or refund 24 months after the date of purchase. All work is billed on a time and material basis. Fixed-price services under a contract for work and services are not covered by this contract. The General Terms and Conditions apply: https://v.de/tcverinicesupport.

Alle Produkte

verinice NIS 2
The verinice NIS 2 domain offers you a tool to help you manage the NIS 2 guidelines for your organization. After the German implementation law NIS2UmsuCG comes into force, the deviations between the EU directive and the German law will be integrated into the tool and marked accordingly. A comprehensively designed demo profile offers a detailed introduction to the concept and possible uses of the tool.This product includes 2 units for productive use and testing. You can subscribe to additional units. The same applies to additional users, who you can subscribe to in addition to the 1 main account included here. Important functional components of the NIS 2 domain are: Collection of your company data for reporting to the supervisory authority (NIS 2 contact point)  Report for proper reporting to the supervisory authority  From Q1/2025: Option to select the supervisory authorities in Europe that may be responsible for you  Technical and organizational measures (TOM) for the organization  Recording of your business processes and associated TOMs depending on their impact  Secure management and reporting of incidents in accordance with the directive: report after 24 hours / situation report after 72 hours / final report after 1 month  Contract and document management Documentation and management of the supply chain Unlike other products, you don't have to buy any additional documents to use it to its full extent: all services and all content are included in the subscription fee.   How to buy: Create an account in this portal.  Subscribe to "verinice NIS 2" and pay by credit card or PayPal account.  Activate the subscription by creating the main account for the application.  You then start using this main account directly in the application here: veo.verinice.com.   The main account is checked with a verification email before you can log in for the first time. How to terminate the usage:  Cancel your subscription at any time and continue using the software until the last day of the paid usage period.  One month after the end of the paid usage period, all data will be deleted and also removed from our backups as soon as possible.   Please note our General Terms and Conditions!
€240.00
Net price: €201.68
verinice Data Protection Bundle
The verinice Data Protection Bundle also contains the NIS-2 Domain. This product offers you a complete data protection management system (DPMS) with which you can manage the requirements of the GDPR in your institution and thus effectively ensure compliance with the regulations. An extensively designed demo profile provides a detailed introduction to the concept and possible uses of the data protection manager.This product includes 2 units for productive use and testing. You can subscribe to additional units. The same applies to additional users, who you can subscribe to in addition to the 1 main account included here. Important functional components of the DPMS: Directory of processing activities Appointment of data protection officers Commissioned data processing and data protection contracts Risk management and data protection impact assessment Data protection incident management Technical and Organisational Measures (TOM) Contract and document management Unlike other products, you do not need to purchase any additional documents to use the full scope of services:  All services and all content are included in the ongoing costs of the subscription.     How to buy: Create an account in this portal.  Subscribe to "verinice Data Protection Bundle" and pay by credit card or PayPal account.  Activate the subscription by creating the main account for the application.  You then start using this main account directly in the application here: veo.verinice.com.   The main account is checked with a verification email before you can log in for the first time. How to terminate the usage:  Cancel your subscription at any time and continue using the software until the last day of the paid usage period.  One month after the end of the paid usage period, all data will be deleted and also removed from our backups as soon as possible.   Please note our General Terms and Conditions!
€490.00
Net price: €411.76
verinice Grundschutz Bundle
The verinice Grundschutz Bundle contains also the Domains NIS-2 and Data Protection and offers you a complete information security management system (ISMS) for BSI IT Grundschutz (baseline security). The BSI standards 200-1, 200-2 and 200-3 are taken into account. In addition, the IT-Grundschutz compendium is supplied. This serves as a basis for your institution to be able to deal comprehensively with the topic of information security.This product includes 2 units for productive use and testing. You can subscribe to additional units. The same applies to additional users, who you can subscribe to in addition to the 1 main account included here. An extensively designed demo profile offers a detailed introduction to the concept and possible uses of the basic protection tool. Important functional components of the ISMS are Definition of the scope of application Structural analysis Determination of protection requirements IT-Grundschutz Compendium Edition 2023 Building block modeling IT baseline protection check Maintenance and continuous improvement Risk analysis according to BSI IT-Grundschutz 200-3 Reference documents A.1 to A.6  This enables ISO 27001 certification on the basis of IT baseline protection (standard or core protection) or a BSI certificate (basic protection).   How to buy: Create an account in this portal.  Subscribe to "verinice Grundschutz Bundle" and pay by credit card or PayPal account.  Activate the subscription by creating the main account for the application.  You then start using this main account directly in the application here: veo.verinice.com.   The main account is checked with a verification email before you can log in for the first time. How to terminate the usage:  Cancel your subscription at any time and continue using the software until the last day of the paid usage period.  One month after the end of the paid usage period, all data will be deleted and also removed from our backups as soon as possible.   Please note our General Terms and Conditions!
€950.00
Net price: €798.32
verinice ISO 27001 (DE) Bundle
The verinice ISO 27001 (DE) Bundle additionally includes the domains NIS-2 and Data Protection and offers a complete information security management system (ISMS) for ISO 27001. The standard ISO 22301 for Business Continuity Management (BCM) will be available in the fourth quarter of 2025.This (DE) refers to the German-language catalogs included in the product: The German-language standards DIN EN ISO/IEC 27001 and 27002 but also the ISO/IEC 27005 which is currently only available in English. This version does not yet contain any content protected by license! A risk profile with licensed control texts will be provided in the fourth quarter of 2025.This product includes 2 units for productive use and testing. Additional units can be subscribed to separately. The same applies to additional users, who can be subscribed to in addition to the 1 main account included here.A comprehensive profile with content from the ISO/IEC standards provides detailed instruction on the design and possible uses of the ISMS tool. The risk profile according to DIN EN ISO/IEC 27001 provides you with a complete organisation with sample objects for implementing an ISMS according to DIN EN ISO/IEC 27001, including a prepared risk assessment. Scenarios based on threats and vulnerabilities in ISO/IEC 27005:2022 are linked to relevant example assets, and the management requirements and Annex A requirements of DIN EN ISO/IEC 27001:2024 for risk treatment are taken into account.NOTE: This version does NOT contain any copyright-protected content! The risk profile with the copyright-protected control texts is expected to be available in the fourth quarter of 2025. Important functional components of the ISMS are:Definition of the scopeInventory of assetsStatement of Applicability (Statement of Applicability - SoA)Determination of business impactRisk management in accordance with ISO/IEC 27005Reports on the inventory list, Statement of Applicability (SoA) and risk management This enables the establishment, maintenance and certification of an ISMS in accordance with DIN EN ISO/IEC 27001. How to purchase: Create an account on this portal. Subscribe to the ‘verinice ISO 27001 (DE) Bundle’ and pay by credit card or PayPal. Activate the subscription by creating the main account for the specialist application. You can then start using this main account directly in the specialised application: veo.verinice.com. In the specialist application, the main account you have set up will then be verified by means of a verification email before you can log in for the first time . How to terminate use: Cancel your subscription at any time and continue to use the software until the last day of the paid usage period. One month after the end of the paid usage period, all data you have entered will be deleted and then removed from our backups as soon as possible. Please note our Terms and Conditions!
€950.00
Net price: €798.32