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verinice Support-Budget

Product information "verinice Support-Budget"

In order to provide quick and easy support to customers around the world, SerNet offers support budgets through this shop. Each support budget includes 10 hours of service. The smallest time unit for a support request is a quarter of an hour. You can purchase up to 4 budgets in one shopping cart, giving you a total budget of 40 hours (one working week).

What is support offered for?
In addition to product support for verinice, we also handle all related inquiries in the areas of databases (PostgreSQL, Oracle), identity management (Active Directory, LDAP, etc.), and virtualization (VMWare, HyperV, Proxmox) on Windows, Linux, and MacOS platforms.

How can I submit support requests?
After purchasing the support budget in this shop, you will receive an automated email with your project number within one hour. Please send support requests by email, quoting your project number. Please include your phone number and how we can best reach you. In urgent cases, you can also call us directly. All work is carried out remotely by email or telephone. Support requests can be made by email at any time. SerNet's active support hours are Monday to Friday on German working days from 8 a.m. to 6 p.m. German time.

What is the advantage?
In the following table, we compare purchasing budgets in this shop with individually negotiated contracts:

Budget via this shop Individual contract
  • The contract is concluded immediately, so let's get started!          
  • All hourly rates are the same for support, consulting, etc.    
  • The work begins after contract negotiations. 
  • Hourly rates vary from €120 to €160 ($150 to $200).     


How do I get a
timesheet statement?
Your support budget is valid for 24 months. If you have submitted a request in a given month, you will automatically receive a timesheet of your budget at the beginning of the following month, i.e., a detailed list of your requests and the time spent. Once your support budget has been fully used up you will receive a final statement.

Unused hours of the budget expire automatically and without replacement or refund 24 months after the date of purchase. All work is billed on a time and material basis. Fixed-price services under a contract for work and services are not covered by this contract. The General Terms and Conditions apply: https://v.de/tcverinicesupport.

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Alle Produkte

verinice.cloud NIS 2 (DE) Bundle
The verinice NIS 2 (DE) domain provides you with a tool for building and maintaining a management system to implement the requirements of the NIS 2 directive. With this product, you can manage the requirements of the NIS 2 directive for your organization. Once the German implementation law NIS2UmsuCG comes into force, any deviations between the EU directive and the German law will be integrated into the tool and marked accordingly. A comprehensive demo profile provides a detailed introduction to the concept and possible uses of the tool. This product includes: 2 units for productive use and testing 1 main account Additional users and units can be subscribed to at any time. Implementation of the NIS 2 Domain Important functional components of the NIS 2 domain include: Collection of your company data for reporting to the supervisory authority (NIS 2 contact point) Report for proper reporting to the supervisory authority From Q1/2025: option to select the supervisory authorities in Europe that may be responsible for you Technical and organizational measures (TOMs) for the organization Recording of your business processes and associated TOMs depending on their impact Secure management and reporting of incidents in accordance with the directive Report after 24 hours / situation report after 72 hours / final report after 1 month Contract and document management Documentation and management of the supply chain Unlike other products, you do not need to purchase any additional documents to use the full range of features: all services and all content are included in the ongoing subscription fee.   How to Buy Create an account in this portal. Subscribe to "verinice NIS 2 (DE)" and pay by credit card or PayPal. Activate the subscription by creating the main account for the application. You can then start using this main account directly in the application: veo.verinice.com. The main account will be verified by email before you can log in for the first time. How to Terminate Your Subscription Cancel your subscription at any time and continue using the software until the last day of the paid usage period. One month after the end of the paid usage period, all your entered data will be deleted and then removed from our backups as soon as possible. Please note our General Terms and Conditions.
€240.00
Net price: €201.68
verinice.cloud NIS 2 (Int) Bundle
The verinice.cloud NIS 2 (Int) domain provides you with a tool for building and maintaining a management system to implement the requirements of the NIS 2 directive. With this product, you can manage the requirements of the NIS 2 directive for your organization.  A comprehensive demo profile provides a detailed introduction to the concept and possible uses of the tool. This product includes: 2 units for productive use and testing 1 main account Additional users and units can be subscribed to at any time. Implementation of the NIS 2 Domain Important functional components of the NIS 2 domain include: Collection of your company data for reporting to the supervisory authority (NIS 2 contact point) Report for proper reporting to the supervisory authority From Q1/2025: option to select the supervisory authorities in Europe that may be responsible for you Technical and organizational measures (TOMs) for the organization Recording of your business processes and associated TOMs depending on their impact Secure management and reporting of incidents in accordance with the directive Report after 24 hours / situation report after 72 hours / final report after 1 month Contract and document management Documentation and management of the supply chain Unlike other products, you do not need to purchase any additional documents to use the full range of features: all services and all content are included in the ongoing subscription fee.   How to Buy Create an account in this portal. Subscribe to "verinice NIS 2 (Int)" and pay by credit card or PayPal. Activate the subscription by creating the main account for the application. You can then start using this main account directly in the application: veo.verinice.com. The main account will be verified by email before you can log in for the first time. How to Terminate Your Subscription Cancel your subscription at any time and continue using the software until the last day of the paid usage period. One month after the end of the paid usage period, all your entered data will be deleted and then removed from our backups as soon as possible. Please note our General Terms and Conditions.
€240.00
Net price: €201.68
verinice.cloud Datenschutz (DE) Bundle
The verinice Data Protection (DE) Bundle includes the following domains for building and maintaining a data protection management system (DPMS): the Data Protection domain the NIS- 2 domain This product provides you with a complete data protection management system (DPMS) that enables you to manage the requirements of the GDPR within your organization and effectively ensure compliance with the regulations. A comprehensive demo profile offers a detailed introduction to the concept and possible uses of the data protection manager. This product includes: 2 units for productive use and testing 1 main account You can also subscribe to additional units and additional users. Implementation of Data Protection: Important functional components of the DPMS include: Record of processing activities Appointment of data protection officers Commissioned data processing and data processing agreements Risk management and data protection impact assessment (DPIA) Management of data protection incidents Technical and organizational measures (TOMs) Contract and document management Unlike other products, you do not need to purchase any additional documents to use the full scope of features: All services and content are included in the ongoing cost of the subscription. How to Buy: Create an account in this portal. Subscribe to the "verinice Data Protection (DE) Bundle" and pay by credit card or PayPal. Activate the subscription by creating the main account for the application. You can then start using this main account directly in the application: veo.verinice.com. The main account will be verified by email before you can log in for the first time. How to Terminate Your Subscription Cancel your subscription at any time and continue using the software until the last day of the paid usage period. One month after the end of the paid usage period, all entered data will be deleted and then removed from our backups as soon as possible. Please note our General Terms and Conditions.
€490.00
Net price: €411.76
verinice.cloud Data Protection (Int) Bundle
The verinice.cloud Data Protection (Int) Bundle includes the following domains for building and maintaining a data protection management system (DPMS): the Data Protection domain the NIS-2 domain This product provides you with a complete data protection management system (DPMS) that enables you to manage the requirements of the GDPR within your organization and effectively ensure compliance with the regulations. A comprehensive demo profile offers a detailed introduction to the concept and possible uses of the data protection manager. This product includes: 2 units for productive use and testing 1 main account You can also subscribe to additional units and additional users. Implementation of Data Protection: Important functional components of the DPMS include: Record of processing activities Appointment of data protection officers Commissioned data processing and data processing agreements Risk management and data protection impact assessment (DPIA) Management of data protection incidents Technical and organizational measures (TOMs) Contract and document management Unlike other products, you do not need to purchase any additional documents to use the full scope of features: All services and content are included in the ongoing cost of the subscription. How to Buy: Create an account in this portal. Subscribe to the "verinice Data Protection Bundle" and pay by credit card or PayPal. Activate the subscription by creating the main account for the application. You can then start using this main account directly in the application: veo.verinice.com. The main account will be verified by email before you can log in for the first time. How to Terminate Your Subscription Cancel your subscription at any time and continue using the software until the last day of the paid usage period. One month after the end of the paid usage period, all entered data will be deleted and then removed from our backups as soon as possible. Please note our General Terms and Conditions.
€490.00
Net price: €411.76
verinice.cloud Grundschutz Bundle
The verinice Grundschutz Bundle includes: the IT-Grundschutz domain the NIS-2 domain the Data Protection domain It provides a complete information security management system (ISMS) for BSI IT-Grundschutz. The BSI Standards 200-1, 200-2 and 200-3 are taken into account. The IT-Grundschutz Compendium, as a key publication of IT-Grundschutz, is also included. This provides your organization with a solid basis for addressing the topic of information security comprehensively. The BSI Standard 200-4 for Business Continuity Management (BCM) is expected to be provided in Q2 2026. This product includes for productive use and testing: 2 units 1 main account Additional units and additional users can be subscribed to separately. Implementation of BSI IT-Grundschutz A comprehensive demo profile provides a detailed introduction to the concept and possible uses of the Grundschutz tool. Important functional components of the ISMS include: Definition of the scope Structural analysis Determination of protection requirements IT-Grundschutz Compendium Edition 2023 Building block modeling IT-Grundschutz check Maintenance and continuous improvement Risk analysis according to BSI IT-Grundschutz 200-3 Reference documents A.1 to A.6 This enables ISO 27001 certification on the basis of IT-Grundschutz (standard or core protection) or a BSI attestation (basic protection). How to Buy Create an account in this portal. Subscribe to "verinice Grundschutz Bundle" and pay by credit card or PayPal. Activate the subscription by creating the main account for the application. You can then start using this main account directly in the application: veo.verinice.com. The main account you create in the application will be verified by email before you can log in for the first time. How to Terminate Your Subscription Cancel your subscription at any time and continue using the software until the last day of the paid usage period. One month after the end of the paid usage period, all data you entered will be deleted and then removed from our backups as soon as possible. Please note our General Terms and Conditions.
€950.00
Net price: €798.32
verinice.cloud ISO 27001 (DE) Bundle
The verinice ISO 27001 (DE) Bundle includes the following domains for building and maintaining an information security management system (ISMS): the ISO 27001 (DE) domain the NIS-2 domain the Data Protection domain This product takes the German-language standards DIN EN ISO/IEC 27001, 27002 and 27005 into account. This version is in German and, with regard to the ISO standards, does not yet contain any copyright-protected content. A risk profile with copyright-protected control texts is expected to be provided at an additional cost by the end of 2026.The ISO 22301 standard for Business Continuity Management (BCM) is expected to be provided in Q2 2026. This product includes: 2 units for productive use and testing 1 main account Additional users and additional units can be subscribed to at any time. Native Implementation of ISO 27001: A comprehensive profile with content from the ISO/IEC standards provides a detailed introduction to the design and possible uses of the ISMS tool. The risk profile according to DIN EN ISO/IEC 27001 provides you with a complete organization including sample objects for mapping an ISMS according to DIN EN ISO/IEC 27001, including a prepared risk assessment. Scenarios based on threats and vulnerabilities from ISO/IEC 27005:2022 are linked to relevant sample assets, and the management requirements as well as the Annex A requirements of DIN EN ISO/IEC 27001:2024 for risk treatment are taken into account. Important functional components of the ISMS include: Definition of the scope Inventory of assets Statement of Applicability (SoA) Determination of the business impact Risk management in accordance with ISO/IEC 27005 Reports on the inventory of assets, the Statement of Applicability (SoA), and risk management This enables the implementation, maintenance, and certification of an ISMS in accordance with DIN EN ISO/IEC 27001. How to Buy: Create an account in this portal. Subscribe to the "verinice ISO 27001 (DE) Bundle" and pay by credit card or PayPal. Activate the subscription by creating the main account for the application. You can then start using this main account directly in the application: veo.verinice.com. The main account you create in the application will be verified by email before you can log in for the first time. How to Terminate Your Subscription Cancel your subscription at any time and continue using the software until the last day of the paid usage period. One month after the end of the paid usage period, all data you entered will be deleted and then removed from our backups as soon as possible. Please note our General Terms and Conditions.
€950.00
Net price: €798.32
verinice.cloud ISO+GS Bundle
The verinice ISO+GS Bundle includes the following domains for building and maintaining an information security management system (ISMS): the ISO 27001 domain the BSI IT-Grundschutz domain the NIS-2 domain the Data Protection domain This product takes the standards DIN EN ISO/IEC 27001, 27002, 27005 as well as the BSI Standards 200-1, 200-2 and 200-3 into account. Except for ISO 27005, which is only available in English, this version is in German and, with regard to the ISO standards, does not yet contain any copyright-protected content. A risk profile with copyright-protected control texts is expected to be provided at an additional cost by the end of 2026. The ISO Standard 22301 and the BSI Standard 200-4 for Business Continuity Management (BCM) are expected to be provided in Q2 2026. This product includes: 2 units for productive use and testing 1 main account Additional units as well as additional users can be subscribed to separately. Implementation of ISO 27001 A comprehensive profile with content from the ISO/IEC standards provides a detailed introduction to the design and possible uses of the ISMS tool. The risk profile according to DIN EN ISO/IEC 27001 provides you with a complete organization including sample objects for mapping an ISMS according to DIN EN ISO/IEC 27001, including a prepared risk assessment. Scenarios based on threats and vulnerabilities from ISO/IEC 27005:2022 are linked to relevant sample assets, and the management requirements as well as the Annex A requirements of DIN EN ISO/IEC 27001:2024 for risk treatment are taken into account. Important functional components of the ISMS include: Definition of the scope Inventory of assets Statement of Applicability (SoA) Determination of the business impact Risk management in accordance with ISO/IEC 27005 Reports on the inventory of assets, the Statement of Applicability (SoA), and risk management This enables the implementation, maintenance, and certification of an ISMS in accordance with DIN EN ISO/IEC 27001. Implementation of BSI IT-Grundschutz A comprehensive demo profile provides a detailed introduction to the concept and possible uses of the Grundschutz tool. Important functional components of the ISMS include: Definition of the scope Structural analysis Determination of protection requirements IT-Grundschutz Compendium Edition 2023 Building block modeling IT-Grundschutz check Maintenance and continuous improvement Risk analysis according to BSI IT-Grundschutz 200-3 Reference documents A.1 to A.6 This enables ISO 27001 certification on the basis of IT-Grundschutz (standard or core protection) or a BSI attestation (basic protection). How to Buy Create an account in this portal. Subscribe to the "verinice ISO+GS Bundle" and pay by credit card or PayPal. Activate the subscription by creating the main account for the application. You can then start using this main account directly in the application: veo.verinice.com. The main account you create in the application will be verified by email before you can log in for the first time. How to Terminate Your Subscription Cancel your subscription at any time and continue using the software until the last day of the paid usage period. One month after the end of the paid usage period, all data you entered will be deleted and then removed from our backups as soon as possible. Please note our General Terms and Conditions.
€1,410.00
Net price: €1,184.87
verinice.cloud ISO 27001 (Int) Bundle
The verinice.cloud ISO 27001 (Int) Bundle includes the following domains for building and maintaining an information security management system (ISMS): the ISO 27001 domain the NIS-2 domain the Data Protection domain This product takes the english-language standards ISO/IEC 27001, 27002 and 27005 into account. This version is in English and, with regard to the ISO standards, does not yet contain any copyright-protected content. A risk profile with copyright-protected control texts is expected to be provided at an additional cost.The ISO 22301 standard for Business Continuity Management (BCM) is also expected to be provided. This product includes: 2 units for productive use and testing 1 main account Additional users and additional units can be subscribed to at any time. Native Implementation of ISO 27001: A comprehensive profile with content from the ISO/IEC standards provides a detailed introduction to the design and possible uses of the ISMS tool. The risk profile according to ISO/IEC 27001 provides you with a complete organization including sample objects for mapping an ISMS according to  ISO/IEC 27001, including a prepared risk assessment. Scenarios based on threats and vulnerabilities from ISO/IEC 27005:2022 are linked to relevant sample assets, and the management requirements as well as the Annex A requirements of ISO/IEC 27001:2024 for risk treatment are taken into account. Important functional components of the ISMS include: Definition of the scope Inventory of assets Statement of Applicability (SoA) Determination of the business impact Risk management in accordance with ISO/IEC 27005 Reports on the inventory of assets, the Statement of Applicability (SoA), and risk management This enables the implementation, maintenance, and certification of an ISMS in accordance with ISO/IEC 27001. How to Buy: Create an account in this portal. Subscribe to the "verinice ISO 27001 (Int) Bundle" and pay by credit card or PayPal. Activate the subscription by creating the main account for the application. You can then start using this main account directly in the application: veo.verinice.com. The main account you create in the application will be verified by email before you can log in for the first time. How to Terminate Your Subscription Cancel your subscription at any time and continue using the software until the last day of the paid usage period. One month after the end of the paid usage period, all data you entered will be deleted and then removed from our backups as soon as possible. Please note our General Terms and Conditions.
€950.00
Net price: €798.32