€1,666.00
Prices incl. VAT
Net price: €1,400.00
Free shipping
In order to provide quick and easy support to customers around the world, SerNet offers support budgets through this shop. Each support budget includes 10 hours of service. The smallest time unit for a support request is a quarter of an hour. You can purchase up to 4 budgets in one shopping cart, giving you a total budget of 40 hours (one working week).
What is support offered for?
In addition to product support for verinice, we also handle all related inquiries in the areas of databases (PostgreSQL, Oracle), identity management (Active Directory, LDAP, etc.), and virtualization (VMWare, HyperV, Proxmox) on Windows, Linux, and MacOS platforms.
How can I submit support requests?
After purchasing the support budget in this shop, you will receive an automated email with your project number within one hour. Please send support requests by email, quoting your project number. Please include your phone number and how we can best reach you. In urgent cases, you can also call us directly. All work is carried out remotely by email or telephone. Support requests can be made by email at any time. SerNet's active support hours are Monday to Friday on German working days from 8 a.m. to 6 p.m. German time.
What is the advantage?
In the following table, we compare purchasing budgets in this shop with individually negotiated contracts:
Budget via this shop | Individual contract |
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How do I get a timesheet statement?
Your support budget is valid for 24 months. If you have submitted a request in a given month, you will automatically receive a timesheet of your budget at the beginning of the following month, i.e., a detailed list of your requests and the time spent. Once your support budget has been fully used up you will receive a final statement.
Unused hours of the budget expire automatically and without replacement or refund 24 months after the date of purchase. All work is billed on a time and material basis. Fixed-price services under a contract for work and services are not covered by this contract. The General Terms and Conditions apply: https://v.de/tcverinicesupport.