Right to Cancel


Legally prescribed instruction on the right of withdrawal.

This right of withdrawal only applies to consumers in accordance with §13 BGB.

Right of withdrawal:

You can revoke your contractual declaration in text form (e.g. letter, fax, e-mail) within one month without giving reasons. The period begins after receipt of this instruction in text form, but not before conclusion of the contract and also not before fulfilment of our duties to inform according to article 246 § 2 in connection with § 1 Abs. 1 and 2 EGBGB as well as our duties according to § 312g Abs.1 Satz 1 BGB in connection with article 246 § 3 EGBGB. The timely dispatch of the revocation is sufficient to comply with the revocation period. The revocation is to be sent to:

SerNet Service Network GmbH
Bahnhofsallee 1b
37081 Göttingen
contact @ sernet.de
Fax: +49 551 37 0000 9

Consequences of revocation:

In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. interest) must be surrendered. If you are unable to return or surrender the received goods or services or benefits (e.g. benefits of use), or if you are only able to return or surrender them in part or in a deteriorated condition, you must compensate us for the loss of value. This may mean that you must nevertheless fulfil the contractual payment obligations for the period until revocation. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your notice of revocation, for us with its receipt.

Special notes:

Your right of revocation for the purchase of the right to use documents expires prematurely if the contract has been completely fulfilled by both parties at your express request before you have exercised your right of revocation.

Dispute Resolution 

The EU Commission has set up an internet platform for the online settlement of disputes ("ODR platform") between entrepreneurs and consumers. The ODR platform can be reached at https://ec.europa.eu/consumers/odr/.